At Elmdale, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@Elmdale.co.uk or by writing to Elmdale Welding and Engineering Supplies Limited 23-25 Brook Road Rayleigh Essex SS6 7XR. Alternatively, you can telephone 01268 772489.
Who are we?
We are a Independent Distributor of welding equipment and associated products and accessories with branches based in Essex, Suffolk and Norfolk. We supply a full range of welding products from leading manufacturers as well as welding gas and PPE to meet customers’ needs.
We are a Limited company registered in England and Wales (02018707).
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, company name, telephone number, and information regarding what pages are accessed and when.
If you enter into an agreement with us, your payment information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card and Direct Debit transactions, as explained below.
How is your information used?
We may use your information to:
to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest
activities, promotions of our associated Companies goods and services;
process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and services).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet the IT needs of businesses (e.g. Microsoft and Sophos). When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact individuals for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@Elmdale.Co.Uk or telephone on 01268 772489.
How you can access and update your information.
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email info@Elmdale.co.uk , or write to us at: Elmdale Welding and Engineering Supplies Limited 23-25 Brook Road Rayleigh Essex SS6 7XR. Alternatively, you can telephone 01268 772489.
You have the right to ask for a copy of the information Elmdale hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites.
Our website may contain links to other websites run by other
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen
if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy.
We keep this Policy under regular review. This Policy was last updated in May 2018.